At Mr Fresh Pty Ltd, we strive to deliver your purchases in the best possible condition, and as we have advertised them. We want you to be delighted with your purchases.
However, flowers are a perishable product and their quality can be affected by heat, cold, humidity and water. Even the way they are handled and managed can impact their ability to last well and meet your expectations. As such, we cannot reasonably exchange them upon request; instead, we will work with our customers towards a viable solution that may involve full or partial order replacement or full or partial credit notes towards future purchases, depending on the nature of the claim.
Each claim will be managed on a case by case basis and notwithstanding any previous complaint, no claim shall create a precedent for future claims.
What to do first
Where a product or products has not met expectations, a claim shall be made by the customer who made the purchase. Claims shall be made through firstname.lastname@example.org.
Due to the perishable nature of our products, you must notify Mr Fresh of your intent to apply for a full or partial credit or a full or partial replacement within 24 hours of delivery. Your application should be supported with photos which we will ask you to provide to us.
Replacements (if applicable)
We only replace items if they do not meet the standards that might be reasonably expected.
Depending on where you live, the time it may take for your replaced product to reach you, may vary and in most cases will not meet the original timeframe requested.
If your application for a credit note is approved, then your credit will be processed, and a credit will automatically be applied to your next purchase.
Sale items (if applicable)
Only regular priced items may be credited. Unfortunately, sale items cannot be credited.